Social Media Politics: @ChademaTz is winning against @ccm_tanzania by 50 per cent more followers

What does the public know about political campaigns?

I joined a discussion group of young men talking about politics. Their biggest complaint is that they feel politicians have inertia to change. ‘Those old men in Parliament will never change; they are persistent and will never step down.’ I listened with a keen interest and just to add a little mix into the conversation I asked them what they thought marketing meant when it came to political campaigning. The answers I got were in the lines of:

  • Distribution of party branded T-shirts, Caps and flags
  • Gathering a crowd of party supporters in one field and trashing the opposition then putting it on TV
  • Getting the news paper to print features related to party events
  • Carrying out a few Corporate Social Responsibility gimmicks to showcase in the media
  • A truck loaded with dancers

Is this how political campaigns are done outside of Tanzania?

Kenya a neighboring country, one which we share the Swahili language combines traditional media with social media and they are way ahead. All of the leading presidential candidates (Uhuru Kenyatta, Martha Karua, William Ruto, Raila Odinga, Peter Kenneth, and Kalonzo Musyoka) have an official presence and are active on either Facebook or Twitter or both. Kenyan social media strategists believe that social media will play a key role in political campaigns and elections.

“That said, I believe this will be the first social media influenced election in Africa where candidates will be trying to outdo each other not only on the ground but online as well.” Marvin Tumbo

World wide Barack Obama’s 2008 campaign was the first to truly recognize the value and potential pitfalls of using social media. His campaign focussed on reaching voters through email, text messages and the internet for organizing and fundraising.

“Obama was the pace-making politician in using social media but things have changed since 2008. One of the hallmarks of his 2008 campaign.Since then Twitter and Facebook have increased hugely in popularity and smartphones and apps are far more common. In 2012 it looks like Obama will be more expansive in how he uses social media to mobilize funds and supporters.” Diarmaid Byrne

Is it really true that the face of political campaigns in Tanzania is getting stale?

Change is inevitable even for politics. I cannot be more right. Just a few weeks ago I received an SMS message from CCM informing me about an event. This shows that political parties are shifting their thinking and embracing new media. Mobile media is becoming increasingly popular as a marketing communication medium.

The above example is just one instance. CCM and Chadema are going head to head in social media platforms. Both parties have twitter accounts, web pages and blogs. They are using these platforms to engage with their supporter through answering questions, sharing their campaign outcomes, blogging about the key issues they are solving as well as address attacks from oppositions.

Case Study : @ChademaTz  Vs @ccm_tanzania statistics

In terms of influence Klout classifies both parties as Networker. That means that they know how to connect with the right people and share what’s important to their audience.They have a high level of engagement and an influential audience.

@ChademaTz - 4363 Twitter followers gives them a Klout score of 40 and they influence 439 others

@ccm_tanzania- 2109 Twitter followers gives them a Klout score of 44 they influence 556

What does this mean for political campaigning?

Both parties have a good chance of converting their social media supporters into brand ambassadors who would then work to promote the party offline and thus increasing their reach. Since social media is current and always up to date with news this will empower the opinion leaders by giving them confidence that they are always in the know.

What does this mean for companies?

The combined number of followers for the two political parties is above 6000. This shows that there is great potential for businesses with the right social media strategy to harness this new technology and influence a niche of opinion leaders who would then work as brand ambassadors through word of mouth increasing the brand reputation of a company’s products/services. People always trust people they know more than a stranger.

Care needs to be taken when propagating social media campaigns one careless mistake could result in embarrassing situations as in the recently trending  @KoreaAir  #PrimitiveEnergy.

PS: Follow the budget 2012 debate going on in twitter through the hash tag #BudgetTz2012

To follow some of the bloggers mentioned in this article @diarmaidb @marvintumbo

No! no! no! FaceBook is not just about FaceBook Ads

How can you use FaceBook to improve your brand image?

Facebook Ads? Absolutely wrong!

When I speak to business owners big and smalI  I am astonished at how many of them under value the function of FaceBook in building brand awareness and hosting successful campaigns  to seeing it as just  an advertising platform for  getting more people to like your brand page by using FaceBook Ads. So I ask them why would anyone want to like your page just because you have got a good graphic image for a FaceBook Ad? Then what happens after they have liked your page? Is that it?

“Aarrgggh! FaceBook Ads the assasin of creativity, alot of them are so generic and that’s boring.”

No! no! no! FaceBook is not just about FaceBook Ads. Just as a business is not about just making profits. Creative and innovative advertisers can really do  interesting things on the social network that will see a company improve it’s brand image and increase it’s sales from new leads as a consequence. All it takes is creating campaigns that will engage the user and keep them entertained or involved with the brand but this involves understanding of the consumer and the business that you are in. Here are few creative facebook campaings:

Tigo Tanzania have an app with 400 monthly useres where Tigo customers who are fans of their page can log in a complaint about network service and indicate to the provider the location and time of the problem as well as provide their contact details so that the customer service team can resolve the issue.

Airtel India have an a tab in their Facebook page for their fans to view or share pictures of Mumbai taken from their mobile phones through a mobile app downloaded form the android market palce or Apple Appstore.

Aramex offers fans a tab where they can track their shipment by entering their shipment number.

(RED) have extended the idea of quilting by creating an online quilt where fans can make a pledge into how they will help reduce child mortality as a result of Aids. Fans interact with the quilt by creating a panel with their pledge or viewing friends’ panels. The campaing  has got 1.4 million likes (in the time of writting).

Beats for Boobs created creative desinged art work that involved the stylish Beats headphones with raising awareness for breastcancer that made the fundraising more funky. The page included a ‘photo album with an archive of past promotional imagery that’s  ‘simply boobalicious’

See other amazing Facebook campaigns here >

Air Tanzania a Case Study on Online Brand Reputation Monitoring

Social media is where the people are. Often consumers use social media to communicate with family, friends and the wider community about their experiences but how can companies make sure that they maintain their brand reputation online?

Case Study: Air Tanzania

Air Tanzania proudly announced that they were back in business as part of their online presence they got a website, Facebook and twitter accounts. They hosted an event where they show cased their new crew uniform. Immediately after the launch there was a buzz in social media with people expressing their thoughts on the attire.

Mustafah Hassanali one of Tanzania’s most successful designer posted a picture of the uniform in his ‘Swahili Fashion Week’ Facebook page and got over 60 responses from fans that thought the uniform did not match up to its price tag (the cost of making it)

He was not the only one a picture was also posted in ‘Kulikoni Ugaibuni’ blog through Instagram with the title ‘These military-like uniforms have cost the one-plane Air Tanzania a hefty US$49000.Daylight robbery happening in Africa #instahub #jjcommunity’

 Following the 50 negative comments I saw on the Swahili Fashion Week page (at the time of reading) I decided to do my own research. The result; I discovered another set of uniforms totally different from the one i had seen initially. I was totally confused. Which is the real uniform? I went onto twitter and posed the question to the Air Tanzania Twitter account who promptly replied. I was glad when my confusion was clarified.It was explained to me that there were 3 Uniforms – 2 for the crew and 1 for the Academy.

This is the talked about uniform. What do you think ? Twitter #ATAcademy

This is what your inflight attendants will be wearing. What do you think ? Twitter #ATCrew

However what astonished me is that Air Tanzania did not respond to the negative comments about the Academy Uniform (at the time of writting). They probably feel that it is not as important but is this a good risk management strategy?

It’s too early to forecast the effect that this will have on AIr Tanzania as a brand but as a marketer how do you know what your customers think of your brand? The most important point to pick up is that by proper preparations and constant monitoring of online conversations you can prevent embarassing moments from affecting your brand reputation. As I mentioned earlier people are on social media and if you haven’t embraced this fact by now then may be it’s time you start thinking about it. For those companies already embracing social media here is the key:

Listen - this is perhaps one of the most common communication skills. You can not take part in a constructive conversation if you do not listen to the person you are talking to and understand where they are coming from and what their worries are. The rules of brand communications have now moved away from one way communications (TV ads, radio promos) to a two way conversation on various social networks. To successfully monitor consumer perceptions around your brand you have listen to the converstions taking place. Who is mentioning you? What are they saying?

Monitor - People talk all the time but you can not lsiten to every conversation. It’s like walking to a party and trying to be a part of every group. It is not possible! You need to be able to sieve the conversation and just follow what is important to enhance your brand reputation. Negative publicity is the one single element that can swat your hard work. People always remember what went wrong more than what was right. So stay on the look out for any negative feed back being made but don’t forget the positive feedback as these give you motivation to keep going.

Respond - Once you know what is being said respond appropriately. The one difference about conversations taking place online is that they take place real time e.g. there are a 1 billion Tweets per week and 456 Tweets per second (TPS) when Michael Jackson died on June 25, 2009 (a record at that time). It is important to keep pace with this freequency so that you do not miss the window of opportunity. Create a clear strategy to respond to conversations as they happen and keep in mind not to be deffensive as this usually creates arguments and can escalate a simple problem into a crisis. Reward positive feed back with a ‘Thank You’.

Keep people informed - it’s human nature to be restless about the things we do not know and inorder to make sense and ease our state of mind we tend to make speculations and then come up with self made conclussions. Speculations made without facts are dangerous for a brand’s reputation.Why? Because they do not reflect reality.

Take part in the discussion and let me know what you think about the uniform through Twitter

@FaridaMakame or #ATAcademy  or #ATCrew